This course explores the role of data in your leadership and decision-making. Participants are invited to follow Victor, a General Manager for a large waste management business as he uses data to improve the performance of his team.
The topics covered include:
• The usefulness of data as a leadership tool
• Asking the right questions of the data
• The importance of considering all of the data
• Being aware of your own biases when interpreting data
• Unintended consequences of KPI’s on employee behaviour
• Managing your stakeholders to ensure the data meets your needs
• Using lead indicators to intervene early